(A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.)
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day:
- on which you or a third party named by you, who is not the carrier, takes possession of the goods, provided you ordered one or more goods as part of a single order and these are delivered together;
- on which you or a third party named by you, who is not the carrier, takes possession of the last good, provided you ordered multiple goods as part of a single order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, takes possession of the last partial shipment or the last item, provided you ordered goods that are delivered in multiple partial shipments or pieces.
To exercise your right of withdrawal, you must inform us (SysKan – Systemlieferant Kanaltechnik, Marktanger 14, 86447 Aindling, Telephone: +49 (0) 8237 5560, Email: shop@syskan.de) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct costs of returning goods that can be sent by parcel post, as well as the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately EUR 50.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
- To: SysKan – Systemlieferant Kanaltechnik, Marktanger 14, 86447 Aindling, Email: shop@syskan.de
- I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ():
- Ordered on ()/ received on ():
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is submitted on paper):
- Date:
(*) Delete as appropriate.